What's this about?

Usability is rather neutral concept which has its roots in user interface design. Here you were trying to represent a complex job in a series of screen weren't too complex, too confusing, or too bloody annoying.

That's a useful skill. But the web is more than just office productivity software. It's a place where people interact in many different ways.

For the web, user experience design (UXD) is a more helpful model, focusing as it does, on the experience of the user, rather than just on the task. (Not that user tasks are unimportant, they're just not everything.)

User Experience Design

37signals
A design house, demonstrating a nice way to show case studies
Adaptive Path User Experience Consulting
Consulting firm of the heavy-weights ... or at least most copious ... publishers in the field. Some of the best stuff, though, is on their personal sites. Still, the next time a spotty programmer tries to quote Jakob Neilsen at you (as the only guy they've ever heard of), you can point him to these generous people as representing the current vanguard of ideas.
A List Apart Experience Design
Nice explanation of what is Experience Design without resorting to rainbow colours.
Good Experience
The information architecture is poor if you want to read anything but the current stuff (hint: it's at the bottom). But the stuff is good.
UXblog HannaHodge
Good blog, also checkout the excellent resources.
Evolution of a Homepage - WebReference.com
Excellent illustrated discussion tracing the evolution of the WebReference.com homepage all the way back to the mists of Internet time, or 1995.
Brenda Laurel
Interesting Ideas, note the Recent Talks section. (And nice to see someone with a life outside work impacting their site.)
Emotional Branding Through Digital Storytelling
Interview with the late Dana Atchley about the importance of storytelling. Still sadly under utilised.
A List Apart: The Narrative Web
Discusses the importance of narrative in developing good web experiences.
Stopdesign
Design Blog from the design house of the same name.
Experience Required
Interview with B. Joseph Pine II on the experience economy.
IA v Customer Experience
Discussion from Goodexperience contrasting Information Architecture from Customer Experience.
In search of the experience economy
Extract from the book (see next).
The Experience Economy
The book - "Work Is Theatre & Every Business a Stage", indeed ... just all to often a rather drab one.
What is Experiential Marketing
Yeap, another book about the E thing, this one not afraid to bandy phases such as "strategic experiential modules".
The Experience Economy Reading List Version 3.0
Extensive reading list, categorised, and with short reviews.
Retail Therapy Not At The Touch Of A Button
MORI poll from spring 2001 relating the joys of actually going to the shops.
Europe set to Out-Shop America
e-Commerce is still turning in big growth, even during the economic downturn, and the Internet globalises further.
Understanding the Web as Media
Oooops, rainbow colour alert! Good categorisation of the web. (That yellow word on a white background is "Database" ... yes, it hurts.)
AIGA Experience Design
Fair Experience Design primer with some helpful resources, especially (in presentations) a discussion of all the trendy job titles by practitioners of their craft.
Atlas Namedroppings Cool URLs
As good a random sample of sites as it gets, trash and wonderful and occasionally wonderful trash. If you need examples, here they are. Just drift into it and enjoy chance encounters with happy accident.
Gabion Retained Writing on Architecture & Design)
Excellent and accessible writing on architectural design, well illustrated.
Interaction and Narrative Masterclass
Nicely done presentation taking examples from games as well as websites.
Nathan Shedroff's World
Here come the rainbows again, with added tiny writing. You need to know about it, but not as good as it should be.
Sound and Brand on the Web
Discuses the tricky use of sound in branding on the web.
The Dialectizer
Yes, it converts phrases into accents. Dis is a bit siwwy, but I wike it, says Elmer Fudd.
Zoomerang
A nice survey creation tool.